Mozahidul's CV
Mozahidul Islam
IT Operations | System Administrator | Network & Cloud Support Associate
Profile summary
System Administrator with 3 years of experience across 4 organizations, including GCC experience. Core competencies include network deployments, cloud computing, and enterprise technical support. Managed technology infrastructure and technical operations, overseeing hardware, software, and vendor coordination to maintain continuous business functions. Committed to delivering reliable IT solutions and maintaining infrastructure security.
Career highlights
IT Infrastructure Operations: Manages enterprise technology infrastructure, overseeing hardware, software, and vendor coordination to maintain continuous business functions and compliance reporting.
Technical Support Delivery: Delivered tier 1 and tier 2 technical support for enterprise users within Windows environments while maintaining service level agreements through ServiceNow.
Cloud Computing Education: Completed a master program in cloud computing to build foundational technical capabilities in cloud environments and modern infrastructure systems.
Key skills
Professional experience
Directs enterprise technology infrastructure and technical operations, overseeing hardware, software, and vendor coordination to maintain continuous business functions across retail locations. Manages system monitoring, asset governance, and network deployments while providing direct technical support.
- Maintains security infrastructure including CCTV, FortiGate firewalls, and Windows Servers.
- Coordinates vendors including ALITCO, GVR, and Fusion alongside remote troubleshooting and quarterly technical inspections.
- Governs IT assets, IoT devices, technical documentation, and compliance reporting.
- Deploys and upgrades LAN and WAN networks, operating systems, and retail technology.
Handled tier 1 and tier 2 technical support for enterprise users within Windows environments, configuring, upgrading, and troubleshooting systems and peripherals while tracking service levels through ServiceNow.
- Diagnosed local area networks, Wi-Fi, TCP/IP, DHCP, DNS, and connectivity issues to reduce downtime.
- Performed remote support, patch management, and Citrix Virtual Apps troubleshooting via LogMeIn.
- Managed virtual private network access, system backups, user accounts, and internet protocol phones.
Executed technical support functions within Jetking Tech Lab, focusing on system deployment and hardware maintenance tasks.
- Supported the deployment of Windows operating systems and configured network devices.
- Troubleshot hardware and software issues while maintaining laboratory equipment.
Projects
Designed and built a company website to showcase Reben Petroleum's services.
Developed an automated web-based solution for generating station diagrams.
Built an automated fuel sales reporting tool with OCR, voice input, and Excel/PDF export.